1. Introduction
Greetings from first-rate-essays.com. Our primary goal is to deliver top-notch writing services that fulfill your requirements. We do understand, though, that sometimes things might not go as expected. This Policy is here to clearly define when and how we can issue refunds, ensuring our cooperation with you is transparent and fair.
This Refund Policy outlines all the details on refund eligibility, the process for requesting a refund, and the necessary conditions. We have developed and formulated this Policy with a focus on your satisfaction and the practical aspects of our operation. Please take the time to read it and understand your rights and our commitments under this Policy.
Since we stand firmly by our dedication to customer satisfaction, our equitable Refund Policy is an essential aspect of our service. Should you ever feel dissatisfied with our services, this Policy will guide you on how to proceed with a refund request.
2. General Refund Conditions
Our Refund Policy is guided by the following principles:
Timeframe for Request
When ordering custom writing assistance with assignments, essays, and other written projects for educational purposes, you have a 14-day period after your order's delivery to request a refund. You have 30 days to apply for a refund in case you render our professional writing services that cover writing and editing of resumes, CVs, cover/thank you/follow-up letters. This period is designed to give you sufficient time to review our work and judge its adequacy.
Plagiarism Claims
If plagiarism or AI writing is your concern, you have 6 months for a refund request. However, you will need to support your claims with a valid plagiarism or AI-use report from trusted services like Turnitin, WriteCheck, and iThenticate. It is important to note that direct quotes, cited sources, parts of the assignment (e.g., questions or Table of Contents), and referenced material are not considered plagiarism. Reports from systems that may falsely flag these aspects, such as SafeAssign, will not be considered in our evaluation.
All AI charges will be carefully investigated by our Refund Department since there is no single credible online checker that will provide 100% valid results in terms of AI generated context. We will scan your order via several checkers and AI detectors, analyze every sentence for possible AI structures, etc.
Scope of Refund
We cater to various scenarios, including but not limited to unsatisfactory work quality, non-delivery of services, and accidental duplicate orders. If you happen to place duplicate orders and do not need one of them, please contact us within 10-15% of the past order deadline (or before a Writer is assigned to the order).When the Writer has already started working on your order, we cannot guarantee a full refund due to the order cancellation.
We aim to establish a transparent understanding of how and when you can request a refund. Feel free to contact our customer service team for any clarifications or if you are uncertain about your eligibility for a refund.
3. Procedure for Requesting a Refund
For a seamless refund process, kindly follow these guidelines:
Initiating the Request
Contact our customer service team via email, phone, or our website’s dedicated section. This should be done within the 14-day timeframe from receiving your order or during a 6-month period for plagiarism-related issues.
Providing Detailed Information
When contacting us, provide your order number, an in-depth explanation for the refund request, and any pertinent documents or evidence. Include your plagiarism report from a recognized service for plagiarism claims.
Confirmation of Receipt
After receiving your request, we will send a confirmation email acknowledging that we are reviewing your case. This email will also estimate how long the resolution process might take (usually within 4 business days).
Your Cooperation
We might contact you with a request for additional details or clarifications during our review. Prompt and clear responses from you will aid in expediting the process.
Adhering to these steps enables us to process your refund request efficiently and accurately. We are committed to a fair handling of each request, ensuring a satisfactory outcome.
4. Refund Evaluation Process
Upon submission, your refund request goes through the following stages:
Initial Review: Our Refunds Team starts with a preliminary check of your request, examining the order details and your stated reasons for a refund.
In-Depth Assessment: Then, we evaluate the reasonability of your request based on the provided information and documents. If the issue is related to quality, our team will review the delivered work against your initial instructions and our quality benchmarks.
Decision Time: We make a decision to approve or deny the refund based on this evaluation. Our decision takes into account the evidence you have provided, the nature of your complaint, and the terms of our agreement with you.
Keeping You Informed: You will be notified of our decision via email. If approved, the email will detail the refund amount and processing timeline. If denied, we will provide a clear rationale for our decision.
Timeframe: We aim to conclude the refund evaluation process within three to four business days from receiving your request.
This thorough and impartial process ensures each refund request receives the attention and consideration it deserves. Our goal is to address all issues to your satisfaction efficiently and promptly.
5. Approved Refunds
Should your refund request be approved, here is what happens next:
Refund Method
We process refunds using the same payment method you originally used. This ensures a secure and straightforward refund.
Processing Time
Typically, refunds are processed within 7-10 business days post-approval. This period allows for any necessary banking protocols. However, we cannot guarantee that the money will be returned to your account as this depends on the payment processing service and your bank.
Refund Amount
The amount refunded will correspond to and reflect the nature of your issue and our assessment findings. Minor issues might lead to a partial refund, while major concerns could result in a full refund. Percentage of refund for a canceled order is determined based on the portion of the deadline that has expired.
Notification
Once the refund is processed, we will send you a confirmation, signaling the completion of the transaction on our side.
Usage Restriction
In cases of a full refund, you are not allowed to use any of the materials or works provided in connection to that order.
Our objective is to ensure that the refund process is straightforward and clear. Your trust in us is paramount, and we strive to maintain a fair and transparent approach in every aspect of our service.
6. Denied Refunds
If your refund request is denied, here is what you need to know:
Reasons for Denial
We will provide a comprehensive explanation for the refusal of your refund. Common reasons include late refund requests, insufficient evidence to back your claim, or our findings indicating that the service delivered met the agreed standards.
Opportunity for Clarification
Should you have any questions or require further details about the denial, please contact our customer service. We are committed to ensuring you fully understand our decision.
Alternative Solutions
If a refund is not viable, we may offer alternatives such as discounts on future orders, VIP offers, or complimentary revisions, depending on your specific situation. Upon your approval and if time allows, we can also reassign the order to another writer (i.e. provide a brand new version of your order instead of a refund).
Appeal Process
Usually, the refund decision is final as we ask for all evidence for your claims at once. However, if you believe your request was unfairly denied, you can appeal the decision by providing additional information or evidence for reconsideration right after receipt of our decision. We may reconsider the refund case based on the additional evidence but we do not guarantee the change of the decision.
Our aim in handling each refund request is to uphold fairness and integrity. While we endeavor to accommodate our customers, it is also crucial to adhere to our policy guidelines to maintain a high standard of service.
7. Issuance of Refunds
Full Refunds
To ensure fairness and transparency, we would like to outline the specific conditions under which full (100%) refunds are issued:
Double-Charging or Duplicate Orders
In cases where a customer has been charged twice for the same order or has mistakenly placed a duplicate order, we offer a full refund. Should you find yourself in this situation, please contact our customer service team immediately to cancel the erroneous order.
Inability to Assign a Writer
If, for any reason, we are unable to assign a writer to your project, you are entitled to a full refund. We understand the importance of meeting your needs and will ensure a prompt resolution in such cases.
Grading Policy
It is important to understand that we do not guarantee specific grades, as grading can vary significantly based on a professor's assessment of the paper. However, we welcome feedback from professors. If it is determined that our writer did not adhere to some of your instructions, you may be eligible for a partial or full refund, depending on the circumstances and refund investigation results.
Analysis of the Entire Order
When you apply for a refund, our team will review the entire order against the provided instructions. It is not feasible to request a refund for part of an order while simultaneously requesting revisions for the remainder. Our aim is to ensure consistency and fairness in our evaluation of the order as a whole.
Late Verification of Orders
If an order is verified late, and as a result, the assigned writer does not receive an extension to complete the assignment, the client may not be eligible for a full refund. We stress the importance of timely verification to facilitate a smooth writing process.
Usage Restriction Post-Refund
When a full refund is issued, it is important to note that any materials or papers already provided by first-rate-essays.com in relation to the order in question should not be used.
These guidelines are part of our commitment to providing a clear, equitable, and honest service. If you have any concerns or questions regarding our Refund Policy and conditions, please do not hesitate to contact us for assistance.
Partial Refunds
In our pursuit of fairness and customer satisfaction, we offer partial refunds under certain circumstances:
Incorrect Page Selection
If you select an incorrect number of pages during the ordering process, you are eligible to apply for a partial refund within the timeframe that corresponds to 10-15% of the past order deadline or before a writer is assigned to work on the order. The refund sum will be calculated based on the correct word count that your order should have entailed.
Wrong Writing Level Selection
Should you choose an incorrect writing level for your order, we may adjust the refund amount appropriately. This adjustment will be proportionate to the difference between the selected and the actual required writing level.
Conflicting Instructions
In situations where the instructions provided on the order form conflict with any additional materials you attach, first-rate-essays.com reserves the right to recalculate the percentage of the refund. Our goal is to ensure fairness based on the most accurate and final set of instructions provided.
When applying for a refund, please keep in mind that the company cannot revise and refund the order at the same time. The orders submitted for a refund are to be analyzed for compliance with the provided instructions.
8. Cancellation Policy and Refund Percentages
Refund Amount for Canceled Orders
Cancellation of orders is subject to the following refund percentages, which are based on how much of the deadline has passed:
100% refund if 10-9% of the deadline has passed.
90% refund for 20-29% of the deadline.
80% refund for 30-39% of the deadline.
70% refund for 40-49% of the deadline.
60% refund for 50-59% of the deadline.
50% refund for 60%+ of the deadline.
Conditions for Order Cancellation
Please note the following important conditions:
Orders cannot be canceled when less than 30% of the original deadline remains and a writer has been assigned by first-rate-essays.com.
Cancellation is not possible once a writer has completed and uploaded the assignment.
9. Non-Refundable Fees
All tips provided as a sign of courtesy to our writers are non-refundable. The Refund Policy applies only to payments made for custom writing, editing, proofreading, rewriting, formatting, and paper analysis services. Tips do not constitute an additional or compensatory order.
Our Refund Policy and refund structure have been designed to be transparent and equitable, taking into account the work already invested in your order at various stages. If you have any questions or need clarification about our partial refund and cancellation policy, please feel free to contact our customer service team.
10. Chargeback Prevention Measures
To minimize the chances of chargebacks and any fraudulent behavior, we adopt the following strategies:
Clear Service Descriptions
We provide detailed, transparent descriptions of our services to set accurate expectations. This includes comprehensive outlines of what our service entails and excludes.
Proactive Communication
Our customer service team is always available to address any concerns or issues with your order. Addressing these issues early can often prevent the need for chargebacks.
Confirmation and Verification
After you place an order, we send a confirmation and may verify certain details. This step aims to ensure the authenticity of every order and to prevent accidental or fraudulent transactions. Our Financial Department can make a verification call/send verification email for security purposes.
Feedback and Resolution
We actively seek your feedback on our services and are dedicated to resolving any arising issues. Our goal is to offer solutions that satisfy you, thereby preventing disputes that could lead to chargebacks.
These preventative measures form a part of our commitment to excellent customer service and building a trustworthy, transparent relationship with you.
11. Handling Chargebacks
In the event of a chargeback claim, we follow this procedure:
Immediate Action: Upon receiving a chargeback notification, we promptly initiate a review. This includes examining the original transaction details and the reasons for the chargeback.
Investigation: Our team conducts a thorough investigation by reviewing the order history, communication records, and any relevant documentation to fully understand the issue.
Response to the Claim: After completing our investigation, we respond to the chargeback claim with evidence and arguments supporting our position, aiming for a fair and just resolution by the payment processing service.
Engaging with You: We also communicate with you, the customer, to discuss the chargeback. Our goal is to understand your perspective and work towards a mutually agreeable solution.
Consequences of Unjustified Chargebacks: If a chargeback is deemed unjustified, it may affect your ability to use our services in the future. We reserve the right to restrict or terminate services for customers who misuse the chargeback process.
We handle chargebacks with utmost seriousness and diligence, aiming to resolve these situations fairly for both you, our customer, and our business.
12. Mitigation of Chargeback Impact
To reduce the impact of chargebacks, we have implemented several strategies:
Regular Policy Review
We continuously review our service delivery and refund policies to identify and address areas for improvement. This helps us reduce misunderstandings or dissatisfaction that could lead to chargebacks.
Customer Service Training
Our customer service team receives ongoing training to handle inquiries and disputes effectively, often resolving potential issues before they escalate into chargebacks.
Monitoring and Analysis
We closely monitor chargeback incidents to identify any patterns or recurring issues. This analysis helps us implement measures to prevent similar future situations.
Educating Our Customers
We believe in informing our customers about our processes and policies. Clear communication about the causes of chargebacks, how to avoid them, and what are the consequences of chargebacks for customers is key to reducing their frequency and impact.
These proactive measures are part of our commitment to maintaining a healthy business environment and ensuring a positive experience for our customers.
13. Policy Amendments
We reserve the right to update or amend this Refund Policy to reflect changes in our business practices, market conditions, or legal and regulatory requirements:
Notification of Changes: Should there be any amendments to this policy, we will notify our customers via our website or email. We recommend reviewing this policy occasionally to stay informed of any changes.
Effective Date of Amendments: Any changes to this policy will be effective from their publication date on our website. The date of the latest update will be indicated at the top or bottom of the policy document for your reference.
Adherence to Updated Policy: By continuing to use our services after amendments are made and published, you agree to adhere to the revised terms.
14. Contact Information
For any inquiries, concerns, or further information regarding our Refund Policy, please contact us through the following methods:
Email: Write your message at support@first-rate-essays.com. This is the most efficient and fastest way to reach us for detailed inquiries or to provide documentation and evidence for your refund request.
Phone: Call us at +1(888)706-5515 for direct conversations with a customer service representative. Our support team is available 24/7 to assist you with your inquiries.
Mailing Address: Send your mail to Online Writing and Services sp. z.o.o. 37 Domaniewska str., lok. 2.43, Warsaw, Poland, 02-672 for formal correspondence or sending physical documents.
We are dedicated to providing the support you need. Whether you have a question about our refund policy or need assistance with a specific issue, we are here to help.
15. Effective Date
This Refund Policy is effective as of November 1, 2023, and applies to all orders placed from this date onwards. Understanding and adhering to this Policy ensures a smooth and transparent process for any scenarios related to filing refund requests that may arise during our provision of services to you.
Continual Service Improvement: We are committed to continuously improving our services and policies. This refund policy is a dynamic document and may be updated to reflect new insights, customer feedback, and operational requirements.
Your Acknowledgment: By placing an order with us from November 1, 2023, onwards, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.
